About this policy
Jacemar Travel Co. is operated by JACEMAR LTD, a company of type LTD, with legal address Office 9875, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX, and company number 17231592.
This policy explains how to return physical products bought from Jacemar Travel Co. and how refunds are handled. Questions can be sent to help@jacemartravelco.com.
Right to return
You may return a product for any reason within 30 days of receiving it, provided the product is unused, in the same condition in which you received it and in its original packaging.
Your statutory consumer rights remain unaffected by this policy.
How to request a return
Before sending anything back, write to help@jacemartravelco.com with your order number and the products you wish to return. Our support team will reply with the instructions and the return address.
Please do not send products back without contacting us first, as we may not be able to identify or process your return.
Return shipping
Unless the product is damaged, defective or different from what you ordered, the cost of sending the product back is paid by the buyer. We recommend using a tracked service and keeping proof of postage, as the buyer remains responsible for the parcel until it reaches us.
Damaged, defective or incorrect products
If you receive a product that is damaged, defective or not the one you ordered, contact us at help@jacemartravelco.com within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, and the return shipping will be arranged at no cost to you.
Refund process
Once your return has been received and checked, we will notify you by email about the result. Approved refunds are issued to the original payment method.
Refunds are usually processed within 10 business days after the approval, although your bank or payment provider may need additional time to show the amount in your account.
Items that cannot be returned
We cannot accept products that have been used, washed, altered or damaged after delivery, or that are returned without their original packaging, except where the law requires otherwise.
Late or lost parcels
If your order has not arrived after 14 days from the date of purchase, or if it was lost during delivery, contact us and we will offer a replacement or a refund as described in our Shipping Policy.
Contact
JACEMAR LTD (LTD), Office 9875, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX. Company number: 17231592. Email: help@jacemartravelco.com.