About this policy
Jacemar Travel Co. is operated by JACEMAR LTD, a company of type LTD, with legal address Office 9875, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX, and company number 17231592.
This Shipping Policy explains how Jacemar Travel Co. prepares and ships your order, how long delivery takes and what to do if something goes wrong. For any question you can write to us at help@jacemartravelco.com.
Order preparation
Once your order is placed and your payment is confirmed, Jacemar Travel Co. checks the order details, prepares the products and packs them carefully for shipping to the delivery address you entered at checkout.
You will receive an email confirmation when your order is placed and a shipping notification when your parcel is on its way. Where available, the notification will include tracking information.
Delivery time
Delivery takes 7 to 14 days from the date of the order. This period covers the preparation of the order and its transport to your address.
Delivery times are counted in calendar days. Public holidays, customs checks, weather or other events outside our control may occasionally affect the delivery of a parcel.
Delivery address
Please make sure the name, address, postcode and phone number you provide are complete and correct. Jacemar Travel Co. is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If you notice a mistake in your address, contact us at help@jacemartravelco.com as soon as possible. We will do our best to correct it if the parcel has not yet been shipped.
Late parcels
If your parcel has not arrived after 14 days from the date of your order, please contact us at help@jacemartravelco.com with your order number. We will check the status of the shipment and keep you informed until the situation is resolved.
If the parcel cannot be delivered within a reasonable additional period, we will offer you a replacement shipment or a refund of the products affected.
Lost parcels
If tracking shows that your parcel has been lost, or if it is marked as delivered but you have not received it, contact us at help@jacemartravelco.com. We will investigate the case and, once the loss is confirmed, we will send you a replacement or refund your order, according to your preference and the availability of the products.
Damaged parcels or products
Please inspect your parcel when it arrives. If the packaging or the product is damaged, write to help@jacemartravelco.com within 7 days of receiving it, including your order number and clear photos of the parcel and of the damaged item.
After reviewing your request, we will offer you a replacement or a refund. You will not be asked to pay to return a product that arrived damaged.
Contact
JACEMAR LTD (LTD), Office 9875, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX. Company number: 17231592. Email: help@jacemartravelco.com.